Frequently Asked Questions
Welcome to our FAQ page! We have covered our most asked questions. We’ll answer all your top questions in the list below.
What is your return and exchange policy?
We'll always do our best to take care of our clients we stand behind the quality and workmanship of our products to ensure you're satisfied with your purchase. As such our philosophy is to be fair and reasonable. Returns & exchanges are accepted within 7 days of you receiving your purchase. Products must be in their original condition, unworn and unwashed. Refunds shall be applied to the original method of payment.
When will my order Ship?
Please allow 2 business days for order processing.
Where do you ship?
We currently ship throughout the USA, however should you require us to ship your order out of the country, please contact us prior to placing the order and we will do our best to make this possible for you. Please note international & local shipping rates and taxes will apply respectively.
What shipping methods do you offer?
We offer ground, standard and expedited shipping.
Can I make changes to my order after i have placed the order?
Please contact us should you require to make changes to the order after placing it, if the order has not been shipped yet we will do our best to accommodate your requests.
Sizing & Fit
Our sizing is age based from newborn until 3T.
How do i know what size to get?
If you are not sure which size to get choose to go to the next size up, for example should you wish to purchase an item for a new born but want them to wear it in 3months time then choose a 3-6m size. You can also contact us should you require further clarification in choosing sizes.
Washing & Care Instructions - All Product Types
All our products are handcrafted and we take the utmost care to ensure all items are in perfect condition and are easy to care for. Our products can be washed and dried in either a delicates laundry bag on gentle washer and dryer machine settings or alternatively by hand and air dried flat.
What Materials & Fabrics Do you Use?
All our products are created using hand dyed organic cotton. Some other products like the teething rings incorporate the use of natural fibers in this case child and eco friendly wood.
What Ages Do You Go Up to?
We offer clothing, toys and accessories ranging for age groups ranging from newborn through to 3yrs (3T)
Do You Offer Personalization?
Yes we do, however please contact us prior to placing your order to confirm availability. If personalization is available, please allow atleast 7 business days for completion after order is placed.
Where Are You Located?
We are located in Birmingham MI, however we currently do not have a brick and mortar retail store but rotate around shows and festivals across the midwest.
Didn't find what you were looking for? Feel free to contact us at any time!